PURCHASE AND SALE RULES

1. TERMS

1.1 The Seller is Partners in comms, company code 305693515, registered at Žirmūnų g. 70C-64, Vilnius, e-mail address [email protected], whose Goods are sold on the www.partnersincomms.com online shop.

1.2. Buyer – means a person who satisfies the requirements set out in Clause 2.2 of these Terms and Conditions of Sale and who has purchased the Goods from www.partnersincomms.com.

1.3 Parties – means the Buyer and the Seller together.

1.4 Partners in comms – is an internal communication consulting agency specializing in helping organizations strengthen their internal communication, enhance organizational culture, and develop effective employer branding strategies. With over 10 years of experience, the agency provides tailored solutions through consulting, training, and strategic support, empowering companies to improve employee engagement, collaboration, and overall business performance.

1.5 Personal data – any information relating to a natural person – data subject, whose identity is known or may be directly or indirectly identified using such data as a personal code, one or more physical, physiological, psychological, economic, cultural or social features, specific to that person.

1.6. Account – the result of the Buyer’s registration at www.partnersincomms.com, which creates an account that saves his/her personal data and order history.

1.6. Rules – these “Rules of purchase and sale of goods in the WEBSITE NAME e-shop”.

1.7 Purchase and Sale Agreement – the purchase and sale agreement concluded between the Buyer and the Seller, which consists of the purchase order placed by the Buyer with the Seller via the online shop www.partnersincomms.com / and these Terms and Conditions, as subsequently amended and/or supplemented.

2. GENERAL TERMS AND CONDITIONS

2.1 By the Sale and Purchase Agreement, the Seller undertakes to sell and transfer to the Buyer the Product ordered and paid for by the Buyer, and the Buyer undertakes to pay for the Product and to accept the transferred Product.

2.2 The Purchaser is authorised to purchase Goods from www.partnersincomms.com by registered users of www.partnersincomms.com who have registered an account with www.partnersincomms.com or by unregistered visitors to www.partnersincomms.com who are:

2.2.1. individuals with legal capacity, i.e. persons over 18 years of age whose legal capacity has not been restricted by a court order.

2.2.2. juridical persons.

2.3 The Customer must read and accept these Terms and Conditions before purchasing Goods in the online shop www.partnersincomms.com The Terms and Conditions approved by the Buyer shall constitute a legally valid and binding document for the Parties.

2.4 The Buyer is not authorised to order Goods from the online shop www.partnersincomms.com unless the Buyer has accepted and acknowledged these Terms and Conditions. In cases where the Buyer does not agree with the Terms and Conditions or a part of them, the Buyer may not order the Goods in the online shop www.partnersincomms.com.

2.5 The Seller has the right to change and/or modify the Terms and Conditions. The modified Terms and Conditions shall be published in the electronic shop www.partnersincomms.com. All changes and/or modifications to the Terms and Conditions shall enter into force from the moment of their publication in the online shop www.partnersincomms.com.

2.6 Before purchasing Goods in the electronic store www.partnersincomms.com, the Customer must read and agree to the Privacy Policy of the electronic store www.partnersincomms.com. The Buyer’s personal data shall be processed in accordance with the procedures set out in the Privacy Policy of the e-shop www.partnersincomms.com.

3. ORDERING OF GOODS

3.1 When ordering Goods in the electronic store www.partnersincomms.com, the Buyer must provide the necessary personal data, which are stored and processed by the Seller in accordance with the procedure set out in the Privacy Policy of the electronic store www.partnersincomms.com.

3.2 When the Buyer, after selecting the Goods, completes all the steps of the order and submits the order, it is considered that a legal relationship of sale and purchase has been established between the Seller and the Buyer and a contract of sale and purchase has been concluded.

3.3 The Buyer shall be informed of the confirmation of payment by means of a notification from the Seller to the Buyer’s e-mail address indicated by the Buyer when ordering the Goods in the online shop www.partnersincomms.com.

3.4 Every contract of sale concluded between the Buyer and the Seller shall be stored in the electronic shop www.partnersincomms.com in accordance with the procedures set out in the Privacy Policy of the electronic shop www.partnersincomms.com.

4. OBLIGATIONS AND RIGHTS OF THE BUYER AND SELLER

4.1 The Buyer, when ordering Goods in the electronic shop www.partnersincomms.com, shall pay and accept the Goods in accordance with the procedure set out in these Terms and Conditions.

4.2 The Buyer agrees not to share his/her login data to the www.partnersincomms.com account with third parties. If the Buyer loses his/her login details, he/she must inform the Seller immediately (within 1 day at the latest).

4.3 The Buyer undertakes to comply with these Terms and Conditions, the Privacy Policy and not to violate the legislation of the Republic of Lithuania.

4.4 The Buyer has the right to purchase Goods in the electronic shop www.partnersincomms.com in accordance with the procedure set out in these Terms and Conditions.

4.5 The Buyer has the right to refuse the order and to terminate the contract of sale and purchase in accordance with the procedure set out in these Rules.

4.6 The Seller agrees to execute the Buyer’s orders in accordance with these Terms and Conditions.

4.7 The Seller agrees to process the Buyer’s personal data only in accordance with the procedure set out in the Rules, the Privacy Policy and the legislation of the Republic of Lithuania and the European Union.

4.8 The Seller undertakes to comply with these Terms and Conditions, the Privacy Policy and not to violate the legislation of the Republic of Lithuania.

4.9 The Seller shall have the right to cancel the Buyer’s order without prior notice if the Buyer fails to pay for the Goods purchased.

5. PAYMENT POLICY

5.1 All payments in the online shop www.partnersincomms.com are calculated and made in euros including VAT.

5.2 The Buyer may pay for the Goods using by bank transfer, card or any other electronic means indicated by the seller. Payments are processed through SYSTEM NAME.

6. DELIVERY OF GOODS

6.1 Information about the Buyer’s order of Goods in the electronic shop www.partnersincomms.com shall be sent to the Buyer by e-mail, which the Buyer has indicated when ordering Goods in the electronic shop www.partnersincomms.com. The Buyer confirms that he/she agrees to this.

7. PROCEDURE FOR CANCELLATION OF THE SALES CONTRACT AND RETURN OF GOODS

7.1.If the Buyer starts an order in the online shop www.partnersincomms.com and does not pay for it, the Seller shall send the Buyer a reminder regarding the unpaid order, and if the Buyer does not pay for the order after the said reminder, the contract shall be deemed to be terminated.

7.2 Returns shall be subject to the procedures provided for in the legislation of the Republic of Lithuania. The Buyer confirms that he/she does not have the right to withdraw from the contract in respect of the Goods purchased in the e-shop www.partnersincomms.com.

7.3 The Buyer may be refunded for the Goods purchased from the Online Shop www.partnersincomms.com within 14 calendar days only if the Buyer proves that the content of the purchased Goods in the Online Shop www.partnersincomms.com did not correspond to the information published by the Seller about them. The Seller shall have the right to refuse to refund if the Buyer does not prove that the content of the Goods purchased did not correspond to the information published by the Seller about them.

7.4 Returned Goods must not have been used and must not have had the protective film or other protective markings applied by the manufacturer removed. If the product is damaged or has a manufacturing defect, please contact us within 48 hours of receiving the product.

7.5 In all other cases, no refund shall be made to the Buyer, unless otherwise agreed between the Buyer and the Seller by separate agreement.

8. RESPONSIBILITY

8.1 The Seller shall not be responsible for any loss suffered by the Buyer as a result of the misuse of the Goods. The Buyer undertakes to comply with all instructions for use and other recommendations provided with the Goods.

9. COPYRIGHT

9.1. All content of the online store www.partnersincomms.com and the content of the Seller’s Goods is the intellectual property of the Seller, including (but not limited to) product photos posted on the online store www.partnersincomms.com, product descriptions, etc.

9.2. Any use by the Buyer of the content (or part thereof) of the online store www.partnersincomms.com and/or the content (or part thereof) of the Seller’s Goods, including (but not limited to) product photos posted, product descriptions, etc., or any other type of copying and/or transfer of the aforementioned content (or part thereof) to third parties without the Seller’s consent is considered illegal conduct by the Buyer. This provision also applies in cases where the Buyer – a legal entity – violates the procedure set out in clause 2.3 of these Terms and Conditions.

10. LIABILITY OF THE PARTIES

10.1. The Buyer is responsible for any illegal actions performed while using the online store www.partnersincomms.com.

10.2. The Buyer is liable for the actions mentioned in clause 10.2 of these Terms in accordance with the laws of the Republic of Lithuania.

10.3. The Buyer is responsible for the accuracy, correctness, completeness, and updating of the data provided in the online store www.partnersincomms.com should the data change.

10.4. The Seller is not responsible for any damage caused to the Buyer and/or third parties if the Buyer provides inaccurate, incorrect, or incomplete data, or fails to update their personal data in a timely manner.

10.5. The Buyer is responsible for the protection and/or transfer of their login information (username, password, etc.) to third parties.

10.6. The Seller is released from any liability if the Buyer partially or fully fails to familiarize themselves with the Terms and Privacy Policy, even though such an opportunity was provided.

11. FINAL PROVISIONS

11.1. If the Buyer wishes to submit a notification, complaint, claim, etc., they can do so by contacting the Seller via email at [email protected] or by phone at +37061880189 during business days from 9:00 to 16:00. A notification sent by email is considered received 24 hours after it has been sent.

11.2. If the Buyer, as a consumer, as defined by the laws of the Republic of Lithuania, disagrees with the Seller’s reasoned response to the Buyer’s complaint/claim, the Buyer may submit a request regarding Goods purchased from the online store www.partnersincomms.com to the European Consumer Centre in Lithuania (Vilniaus g. 25, 01402 Vilnius, email: [email protected], phone: (8 5) 265 0368, website: https://www.ecc.lt/lt/).

11.3. All relations between the Parties that are not regulated by these Terms are governed by the laws of the Republic of Lithuania

11.4. All disputes arising from this Agreement shall be resolved amicably, through negotiations, based on the principles of fairness, reasonableness, and justice. If a mutual agreement is not reached, disputes shall be settled in the courts of the Republic of Lithuania in accordance with the laws of the Republic of Lithuania.

11.5. All disputes arising from the Agreement are subject to the laws of the Republic of Lithuania

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